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Social friction: Can’t we all just get along?

If we made a list of terms that emerged with real significance during the first decade of this new century, we would have to put “mashup” as one of them. The idea of creating something new, different and in many cases better by combining two or more other existing things has shown up in music, pop culture, cuisine and especially in technology.

The Inverse Law of Fail Whales

It’s summer and the Fail Whales have migrated back towards shore. There have been sightings aplenty and we’re all feeling like whale watchers this week. My own most recent Fail Whale sighting (about 2 minutes ago) gave me a chance to reflect on what the Twitter engineers must be facing right now as they try to manage unprecedented volume.

Web Analytics: Measure Twice, Cut the Confusion

Technology makes everything more efficient, right? Nope. Sometimes technology begets the need for more technology. Just look at the treasure trove of remote controls in most living rooms to see what I mean. That’s not the only place that evolution breeds complexity. It hits us in the area of web analytics as well.
In terms of …